Online Customer Success Assistant

Job Description:

Lincoln National is seeking a part-time Online Customer Success Assistant to join our team in Abu Dhabi, UAE. As an Associate Level position, the successful candidate will have at least 2 years of experience in a similar role and possess the personality traits of reliability and energy. Key soft skills required for this role include leadership and time management.

Responsibilities: - Provide excellent customer service to online clients, via email, phone, and live chat - Assist customers with account setup, navigation, and troubleshooting - Educate customers on product features and benefits - Handle customer inquiries, issues, and complaints in a professional and timely manner - Work closely with the customer success team to ensure customer satisfaction and retention - Monitor customer usage and engagement with the online platform - Collaborate with the marketing team to promote online products and services - Maintain accurate customer records and update the CRM system accordingly - Assist with ad-hoc administrative tasks as required

Requirements: - Bachelor's degree in a relevant field preferred - Previous experience in customer service or online support roles - Excellent communication skills, both written and verbal - Proficient in Microsoft Office and CRM systems - Ability to prioritize and multitask in a fast-paced environment - Proven leadership skills and ability to work independently - Must be reliable, energetic, and able to adapt to changing priorities - Experience with online platforms or e-commerce is a plus

Benefits: - Parental leave - Travel opportunities - Retirement plan

Working Environment: At Lincoln National, we nurture an entrepreneurial atmosphere, even within an established organization. We encourage creativity, innovation, and continuous learning to drive success for our employees and customers alike.

Equal Opportunity Statement: Lincoln National is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or any other protected status in accordance with applicable laws. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-07-13

If you meet the qualifications and are excited about the opportunity to join a dynamic team in the online customer success field, we look forward to receiving your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.