Online Customer Success Assistant

Job Description:

Dean Foods is seeking an Online Customer Success Assistant to join our team in Abu Dhabi, AE. As a part-time Associate Level position, the Online Customer Success Assistant will play a crucial role in ensuring the satisfaction and success of our online customers.

Responsibilities: - Communicate with online customers via email, chat, and phone to address inquiries and provide support - Assist with managing online customer accounts and orders - Monitor customer feedback and reviews to identify areas for improvement - Collaborate with cross-functional teams to enhance the online customer experience - Analyze customer data to identify trends and develop strategies for customer retention and growth - Develop and implement creative solutions to enhance the overall online customer experience - Create and maintain documentation for online customer success processes and procedures - Assist with special projects as needed to support the online customer success team

Requirements: - 3 years of experience in a customer-facing role - Driven and motivated personality traits - Strong strategic planning and creativity soft skills - Excellent written and verbal communication skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office suite and CRM software - Experience with online customer service platforms is a plus

Benefits: - Disability insurance - Paid sick leave - Employee discounts

Working Environment: As an Online Customer Success Assistant at Dean Foods, you will have the opportunity to build strong relationships with colleagues, clients, and partners. Our team values collaboration, innovation, and continuous improvement, and we are dedicated to providing a supportive and inclusive work environment.

Equal Opportunity Statement: Dean Foods is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to Apply: July 15, 2024

If you meet the requirements and have a passion for providing exceptional customer service, we encourage you to apply for the Online Customer Success Assistant position at Dean Foods. Join us in our mission to delight our online customers and drive our business forward.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.