Online Customer Success Manager

Job Description:

We are looking for a motivated and resilient Online Customer Success Manager to join our team at Lithia Motors in Abu Dhabi, UAE. As a member of our team, you will be responsible for ensuring the success and satisfaction of our online customers. This position is part-time and requires a mid-to-senior level professional with at least 8 years of experience in customer success.

Responsibilities: - Manage relationships with online customers to ensure their needs are being met and their expectations are exceeded - Develop and execute strategies to increase customer retention and satisfaction - Analyze customer data and feedback to identify trends and opportunities for improvement - Collaborate with cross-functional teams to address customer issues and drive continuous improvement - Conduct regular check-ins with key accounts to assess their satisfaction and address any concerns - Provide product training and guidance to customers to ensure they are maximizing the value of our offerings - Monitor customer usage and engagement metrics to identify at-risk accounts and proactively address potential issues - Act as a liaison between customers and internal teams to facilitate communication and problem resolution - Stay up-to-date on industry trends and best practices in customer success to inform strategy and decision-making

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Proven experience in a customer-facing role, with a focus on online customer success - Strong problem-solving and critical thinking skills - Excellent communication and interpersonal skills - Ability to work independently and collaboratively in a fast-paced environment - Experience using data analytics tools to drive decision-making - Proficiency in Microsoft Office Suite and CRM software - Experience in the automotive industry is a plus

Benefits: - Relocation allowance - Disability insurance - Profit sharing

Working Environment: At Lithia Motors, we leverage data to inform decisions and drive strategic initiatives. Our team is focused on delivering top-notch customer service and providing innovative solutions to meet our customers' needs.

Deadline to apply: May 11, 2024

Equal Opportunity Statement: Lithia Motors is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.