Online Customer Success Officer

Job Description:

We are seeking a reliable and energetic Online Customer Success Officer to join our team at Dubai Festival City. As an entry-level position, this role is perfect for someone with at least 1 year of experience in customer service or a related field. The ideal candidate will have a passion for innovation and possess excellent attention to detail.

Responsibilities: - Managing online customer inquiries and providing timely and accurate responses - Identifying and resolving customer issues to ensure customer satisfaction - Building and maintaining strong customer relationships through proactive communication - Collaborating with internal teams to improve the overall customer experience - Monitoring customer feedback and implementing solutions for continuous improvement - Handling customer complaints professionally and efficiently - Contributing to the development of customer success strategies - Keeping up-to-date with industry trends and best practices in online customer service

Requirements: - 1 year of experience in customer service or a related field - Reliable and energetic personality - Strong attention to detail and ability to innovate - Excellent communication and problem-solving skills - Ability to work effectively in a fast-paced environment - Bachelor's degree in Business, Marketing, or a related field is preferred - Knowledge of CRM systems and online customer service platforms

Benefits: - Company equipment provided - Training and professional development opportunities - Visa sponsorship available for eligible candidates

Working Environment: As an Online Customer Success Officer at Dubai Festival City, you will have the opportunity to continuously learn and adapt to stay ahead in a rapidly changing world. Our team values collaboration, creativity, and a commitment to excellence.

Equal Opportunity Statement: Dubai Festival City is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.