Online Customer Success Officer

Job Description:

Steel Dynamics is seeking an Online Customer Success Officer to join our dynamic team in Abu Dhabi. As an entry-level position, this role is perfect for someone who is reliable, independent, creative, and has a knack for strategic planning.

Responsibilities: 1. Manage and build relationships with online customers to ensure their success and satisfaction with our products and services. 2. Provide timely and effective support to customers through various communication channels, including email, chat, and phone. 3. Analyze customer feedback and data to identify trends and opportunities for improvement. 4. Collaborate with cross-functional teams to develop strategies for enhancing the customer experience. 5. Monitor customer success metrics and develop reports to track progress and identify areas for growth. 6. Stay up-to-date on industry trends and best practices to provide innovative solutions to customers. 7. Assist in the development and implementation of customer success initiatives and programs. 8. Contribute to the overall success of the company by supporting other departments as needed.

Requirements: 1. Bachelor's degree in a related field or equivalent work experience. 2. Strong communication and interpersonal skills. 3. Ability to work independently and as part of a team. 4. Demonstrated creativity and strategic planning skills. 5. Proficiency in Microsoft Office and CRM software. 6. A willingness to learn and adapt in a fast-paced environment.

Benefits: 1. Relocation allowance for out-of-town candidates. 2. Joining bonus upon successful completion of probation period. 3. Travel and spending expenses covered during business trips. 4. Opportunities for professional development and growth within the company.

Working Environment: Steel Dynamics is a company that transcends borders, promoting collaboration on a global scale. Our team members come from diverse backgrounds and cultures, creating a vibrant and inclusive work environment where everyone is valued and respected.

Equal Opportunity Statement: Steel Dynamics is an equal opportunity employer and is committed to providing a workplace free of discrimination and harassment. We encourage applicants of all backgrounds to apply for this position.

Don't miss out on this exciting opportunity to join our team as an Online Customer Success Officer. Apply by July 15, 2024, to be considered for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.