Online Customer Success Representative

Job Description:

Reynolds American is seeking a dedicated and hardworking Online Customer Success Representative to join our team in Abu Dhabi, AE. As an Associate Level position, the ideal candidate should have at least 3 years of experience in customer service or a related field.

Responsibilities: 1. Manage and respond to customer inquiries and concerns via online platforms, such as email, chat, and social media. 2. Provide exceptional customer service by addressing customer needs and resolving issues in a timely and professional manner. 3. Collaborate with cross-functional teams to ensure customer satisfaction and retention. 4. Assist in the development and implementation of online customer success strategies to improve customer experience. 5. Conduct product demonstrations and training sessions for customers on online platforms. 6. Track and analyze customer feedback and data to identify trends and opportunities for improvement. 7. Assist in the development of customer success programs and initiatives. 8. Stay up-to-date on industry trends and best practices in online customer service.

Requirements: 1. Bachelor's degree in Business Administration, Marketing, or a related field. 2. Excellent communication and presentation skills. 3. Strong project management skills with the ability to multi-task and prioritize effectively. 4. Ability to work independently and as part of a team. 5. Proficiency in Microsoft Office Suite and online communication tools. 6. Experience working with CRM software is preferred.

Benefits: - Training & professional development opportunities - Dental insurance - Gym membership

Equal Opportunity Statement: Reynolds American is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

If you are a dedicated and hardworking individual with a passion for customer service, apply now to join our team as an Online Customer Success Representative. The deadline to apply is May 16, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.