Online Customer Success Representative

Job Description:

We are seeking a highly motivated and enthusiastic Online Customer Success Representative to join our team at Tractor Supply in Abu Dhabi. As an Associate Level position, this role requires a minimum of 4 years of experience in a customer service or related field. The ideal candidate will possess the personality traits of being adaptable and confident, as well as strong soft skills in communication and emotional intelligence.

Responsibilities: - Provide exceptional customer service to online shoppers through various channels such as email, chat, and phone calls - Assist customers with product inquiries, order tracking, returns, and any other issues they may encounter - Collaborate with internal teams to ensure a seamless online shopping experience for customers - Resolve customer complaints and escalate issues as needed - Educate customers on our products and services to enhance their overall shopping experience - Stay up-to-date on product knowledge and industry trends to better assist customers - Meet and exceed performance goals and customer satisfaction metrics - Maintain accurate records of customer interactions and transactions

Requirements: - Minimum of 4 years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong emotional intelligence and ability to empathize with customers - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in Microsoft Office and customer service software - High school diploma or equivalent required; Bachelor's degree preferred

Benefits: - Gym membership - Retirement plan - Travel & spending expenses

Working Environment: At Tractor Supply, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing exceptional customer service and fostering a positive working environment for all employees.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement: Tractor Supply is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.