Online Customer Success Specialist

Job Description: NextEra Energy is seeking a dedicated and detail-oriented Online Customer Success Specialist to join our team in Dubai, AE. As a part-time entry-level position, this role will require at least 1 year of experience in a similar field. We are looking for a driven and independent individual who possesses strong project management and negotiation skills.

Responsibilities: - Build and maintain strong relationships with online customers - Provide support and assistance to customers regarding our products and services - Monitor customer satisfaction and identify areas for improvement - Collaborate with internal teams to address customer issues and concerns - Analyze customer feedback and data to optimize customer success strategies - Implement and track key performance indicators to measure customer success - Support the development and execution of customer success programs and initiatives

Requirements: - Bachelor's degree in Business, Marketing, or related field - Proven experience in customer service or customer success roles - Excellent written and verbal communication skills - Strong project management and negotiation skills - Ability to work independently and prioritize tasks effectively

Benefits: - Employee discounts on NextEra Energy products and services - Dental insurance coverage - Visa sponsorship for eligible candidates

Working Environment: At NextEra Energy, we empower our employees to take ownership and make impactful decisions. Our team values collaboration, innovation, and continuous learning. We provide a supportive and inclusive work environment where every team member has the opportunity to grow and succeed.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: NextEra Energy is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.