Online Customer Support Manager

Job Description: We are looking for a dynamic and experienced individual to join our team as an Online Customer Support Manager at Motorola Solutions in Dubai. As a part-time Associate Level position, the ideal candidate will have at least 5 years of experience in customer support or a related field. The Online Customer Support Manager will be responsible for managing online customer inquiries, providing solutions to customer issues, and ensuring customer satisfaction while representing the company in a professional manner.

Responsibilities: - Manage online customer inquiries via email, chat, and social media platforms - Provide timely and effective solutions to customer issues - Collaborate with other departments to resolve complex customer problems - Monitor and analyze customer feedback to identify trends and areas for improvement - Maintain a high level of customer satisfaction by providing excellent service - Stay up-to-date on product knowledge and company policies - Train and mentor team members in customer support best practices

Requirements: - Confident and motivated individual with excellent communication skills - Ability to think creatively and problem-solve in a fast-paced environment - Strong time management skills and ability to prioritize tasks effectively - Experience in online customer support or a related field - Bachelor's degree in Business Administration or a related field (preferred) - Proficiency in English and Arabic languages - Strong computer skills and familiarity with CRM systems

Benefits: - Company transportation provided - Joining Bonus offered - Retirement plan available

Working Environment: At Motorola Solutions, we prioritize understanding and empathy in all interactions. Our team values diversity and collaboration, creating a positive and inclusive work environment for all employees.

Equal Opportunity Statement: Motorola Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 4, 2024

If you meet the requirements and are looking for a challenging yet rewarding opportunity as an Online Customer Support Manager in Dubai, apply now to join our team at Motorola Solutions.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.