Online Customer Support Manager

Job Description:

Union Properties, a leading real estate development company in Dubai, is seeking an experienced Online Customer Support Manager to join our team on a part-time basis. The ideal candidate will have at least 8 years of experience in customer support and a proven track record of effectively managing online customer service operations. As a Mid-to-Senior Level position, the Online Customer Support Manager will play a crucial role in ensuring our customers receive the highest level of support and satisfaction.

Responsibilities: - Manage a team of online customer support representatives to ensure timely and effective responses to customer inquiries and issues. - Develop and implement strategies to improve the overall online customer support experience. - Monitor customer support metrics and KPIs to identify areas for improvement and implement necessary changes. - Collaborate with other departments, such as marketing and sales, to ensure a seamless customer experience across all online platforms. - Stay up-to-date on industry trends and best practices in online customer support to continuously improve our processes. - Handle escalated customer issues and provide timely resolutions. - Conduct regular training and development sessions for the customer support team to enhance their skills and knowledge. - Develop and implement innovative solutions to improve customer satisfaction and retention rates. - Regularly review and update customer support policies and procedures to ensure compliance with company standards and industry regulations. - Maintain a positive and professional working environment for the customer support team.

Requirements: - 8+ years of experience in customer support, with a focus on online platforms. - Proven experience in managing a team of customer support representatives. - Strong leadership and communication skills. - Resourceful and reliable with the ability to problem-solve effectively. - Strategic planning skills with a focus on innovation. - Bachelor’s degree in business administration or a related field is preferred. - Excellent analytical and decision-making abilities. - Ability to work under pressure and meet tight deadlines. - Proficiency in CRM software and other customer support tools. - Experience in the real estate industry is a plus.

Benefits: - Life insurance - Company equipment - Disability insurance

Working Environment: At Union Properties, we prioritize employee well-being through health and wellness initiatives. Our company culture is built on teamwork, respect, and continuous improvement. We provide a supportive and collaborative working environment where employees can thrive and grow in their careers.

Equal Opportunity Statement: Union Properties is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to Apply: July 15, 2024

If you meet the requirements and are passionate about providing exceptional online customer support, we encourage you to apply for the Online Customer Support Manager position at Union Properties. Join us in shaping the future of real estate in Dubai!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.