Online Customer Support Representative

Job description:

Foot Locker is looking for a dedicated and enthusiastic Online Customer Support Representative to join our team in Dubai. As an Entry Level position, no prior experience is required, making this the perfect opportunity for individuals looking to kickstart their career in customer support.

Responsibilities: 1. Provide exceptional customer service via online chat, email, and phone calls. 2. Assist customers with inquiries, concerns, and feedback regarding products, orders, and returns. 3. Resolve customer issues in a timely and professional manner to ensure customer satisfaction. 4. Process orders, returns, and exchanges accurately and efficiently. 5. Collaborate with other departments to escalate and resolve complex customer issues. 6. Stay up to date on product knowledge to provide accurate and detailed information to customers. 7. Maintain a positive and proactive attitude towards problem-solving and cooperation with team members. 8. Meet and exceed customer service goals and KPIs.

Requirements: 1. Hardworking and passionate about providing exceptional customer service. 2. Excellent problem-solving skills and ability to work well in a team environment. 3. Strong communication skills, both written and verbal. 4. Detail-oriented and able to multitask in a fast-paced environment. 5. Basic computer skills and proficiency in Microsoft Office applications. 6. Flexibility to work part-time hours, including weekends and evenings. 7. High school diploma or equivalent.

Benefits: 1. Life insurance coverage. 2. Travel opportunities for training and conferences. 3. Remote work flexibility. 4. Empowering work environment that encourages employees to take ownership and make impactful decisions.

Equal Opportunity Statement: Foot Locker is an equal opportunity employer and encourages applications from all qualified individuals regardless of race, ethnicity, gender, age, sexual orientation, disability, or religion. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

Deadline to apply: 2024-06-12

If you meet the requirements and are ready to embark on a rewarding career in online customer support, we invite you to apply for this exciting opportunity with Foot Locker in Dubai. Join our team and be a part of a company that values its employees and provides growth opportunities for all.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.