Online Customer Support Specialist

Job Description:

Navistar International is seeking a part-time Online Customer Support Specialist to join our team in Dubai, AE. As an Associate Level professional with a minimum of 4 years of experience, you will be responsible for providing unparalleled customer service and support to our online customers.

Responsibilities: - Manage customer inquiries and concerns through various online channels such as email, chat, and social media - Respond promptly and professionally to customer inquiries, providing accurate and helpful information - Troubleshoot technical issues related to the online platform and escalate as needed - Assist customers with account management, including processing orders, returns, and refunds - Collaborate with other internal teams to address customer feedback and improve the online customer experience - Maintain a high level of product knowledge to effectively assist customers with their inquiries - Contribute to the development and improvement of online customer support processes and procedures

Requirements: - Confident and dedicated individual with excellent communication skills - Strong project management skills with the ability to prioritize and multitask effectively - Attention to detail and a commitment to providing exceptional customer service - Experience working in a customer support role or similar capacity preferred - Knowledge of online support platforms and tools - Ability to work independently and as part of a team - Fluency in English required, additional languages a plus

Benefits: - Gym membership - Disability insurance - Training and professional development opportunities

Working Environment: At Navistar International, we prioritize employee well-being through health and wellness initiatives. Our company culture is supportive and collaborative, promoting a positive work environment for all employees.

Deadline to Apply: Please submit your application by July 3, 2024.

Equal Opportunity Statement: Navistar International is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.