Online Live Chat Specialist

Job Description: As an Online Live Chat Specialist at Newell Brands, you will be responsible for providing exceptional customer service and support through online live chat interactions. This part-time role requires a driven and resourceful individual with strong attention to detail and problem-solving skills. Your main responsibilities will include responding to customer inquiries in a timely manner, resolving customer issues efficiently, and ensuring customer satisfaction with every interaction.

Responsibilities: - Engage with customers through live chat to provide support and assistance - Respond to customer inquiries promptly and accurately - Resolve customer issues and complaints effectively - Escalate complex issues to the appropriate department for resolution - Utilize resources and tools to research and provide accurate information to customers - Maintain a positive and professional attitude at all times - Collaborate with team members to improve customer service processes and procedures - Meet or exceed performance targets for response time and customer satisfaction

Requirements: - 3 years of experience in customer service or a related field - Strong communication skills, both written and verbal - Excellent problem-solving abilities and attention to detail - Ability to multitask and work in a fast-paced environment - Proficiency in using online chat platforms and customer service software - Experience with CRM systems is a plus - Must be able to work independently and as part of a team - High school diploma or equivalent required

Benefits: - Employee discounts on Newell Brands products - Visa sponsorship for eligible candidates - Profit sharing opportunities - Positive and collaborative working environment - Opportunities for growth and development within the company

Equal Opportunity Statement: Newell Brands is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees and applicants. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.