Online Support Assistant

Job Description:

Dubai Internet City is seeking a part-time Online Support Assistant to join our team at our Dubai office. As an Associate Level position, the ideal candidate should have at least 3 years of experience in a similar role. We are looking for someone who is resilient, independent, adaptable, and creative to provide online support to our customers and clients.

Responsibilities: - Respond to customer inquiries and provide technical support through online channels such as email, chat, and social media - Troubleshoot and resolve customer issues in a timely and efficient manner - Collaborate with other departments to ensure customer satisfaction and problem resolution - Provide product demonstrations and tutorials to customers as needed - Monitor and manage online reviews and feedback to maintain a positive online reputation - Assist in the creation and maintenance of online support resources such as FAQs, knowledge base articles, and tutorials - Stay up-to-date on industry trends, best practices, and customer feedback to improve online support services

Requirements: - 3 years of experience in a customer support or online support role - Resilient and independent personality traits - Strong adaptability and creativity in problem-solving - Excellent communication skills, both written and verbal - Proficiency with online communication tools and platforms - Ability to work effectively in a fast-paced and dynamic environment - Bachelor's degree in a related field preferred

Benefits: - Dental insurance - Retirement plan - Free accommodation

Working Environment: At Dubai Internet City, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration in our work environment.

Equal Opportunity Statement: Dubai Internet City is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability or veteran status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

Deadline to apply: May 16, 2024

If you meet the qualifications and are interested in joining our team as an Online Support Assistant, please submit your application before the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.