Online Support Associate

Job Description:

HP is seeking a dedicated Online Support Associate to join our team in Dubai. As an Online Support Associate, you will be responsible for providing top-notch customer support to our online clients and ensuring their satisfaction with our products and services. This is a part-time position at the Associate Level, requiring a minimum of 3 years of experience in a similar role.

Responsibilities: - Respond to customer inquiries and provide solutions to their issues through various online channels such as email, chat, and social media - Maintain a high level of customer satisfaction through timely and accurate responses - Identify and escalate issues that require further assistance to the appropriate team members - Collaborate with other departments to address customer needs and provide feedback on potential improvements - Monitor online reviews and feedback to address customer concerns and improve overall service quality - Stay up-to-date on product knowledge and industry trends to provide customers with accurate information - Leverage data to inform decisions and drive strategic initiatives to improve customer support processes

Requirements: - Resilient and independent personality traits - Strong problem-solving and critical thinking skills - Excellent communication skills, both written and verbal - Ability to work effectively in a fast-paced and dynamic environment - Experience in customer support or a related field - Proficiency in using online communication tools and platforms - Bachelor's degree in Business Administration or a related field is preferred

Benefits: - Relocation allowance for eligible candidates - Medical coverage for employees and their dependents - Travel and spending expenses coverage for work-related trips

Equal Opportunity Statement: At HP, we are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, nationality, age, or disability.

If you meet the requirements and are ready to take on the challenge of providing exceptional online support to our customers, apply by the deadline of July 14, 2024. We look forward to having you as part of our team at HP!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.