Online Support Manager

Job Description:

We are seeking a passionate and resourceful Online Support Manager to join our team at Reliance Steel & Aluminum in Abu Dhabi, AE. As a Mid-to-Senior Level professional with at least 8 years of experience in online support management, you will be responsible for overseeing our online customer service operations and ensuring a seamless experience for our clients.

Responsibilities: 1. Manage a team of online support specialists to provide timely and effective assistance to customers via various online channels. 2. Develop and implement strategies to improve the overall online support process and enhance customer satisfaction. 3. Monitor and analyze customer feedback and online reviews to identify areas for improvement and implement corrective actions. 4. Collaborate with other departments, such as marketing and operations, to ensure a consistent online customer experience. 5. Stay up-to-date on industry trends and best practices in online support management to continuously improve our processes.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Proven experience in online support management, preferably in the steel and aluminum industry. 3. Strong attention to detail and analytic skills to effectively identify and resolve customer issues. 4. Excellent communication and organizational skills to lead a team and coordinate with various departments. 5. Ability to work independently and prioritize tasks in a fast-paced environment.

Personality Traits: - Passionate: Show genuine enthusiasm and dedication towards providing excellent customer service. - Resourceful: Find creative solutions to overcome challenges and achieve goals.

Soft Skills: - Attention to detail: Ability to spot errors and inconsistencies in customer interactions and data. - Analysis: Use data and feedback to identify trends and opportunities for improvement.

Benefits: - Life insurance - Dental insurance - Travel opportunities

Working Environment: At Reliance Steel & Aluminum, we cultivate leaders who foster inclusivity and mentorship. You will have the opportunity to work in a supportive and collaborative environment where your contributions are valued.

Equal Opportunity Statement: Reliance Steel & Aluminum is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.