Online Support Manager

Job Description:

Lennar is seeking a dedicated and passionate Online Support Manager to join our team in Dubai, AE. As the Online Support Manager, you will be responsible for managing our online customer support resources and ensuring a seamless and positive experience for our clients. This is a part-time position at a mid-to-senior level, requiring at least 6 years of experience in a similar role.

Responsibilities: 1. Develop and implement online support strategies to enhance customer satisfaction and retention. 2. Manage a team of online support agents, providing guidance and training as needed. 3. Monitor and evaluate customer inquiries and feedback to identify areas for improvement. 4. Collaborate with cross-functional teams to address customer issues and implement solutions. 5. Ensure timely responses to customer inquiries through various online channels. 6. Analyze data and metrics to track performance and identify trends. 7. Implement best practices for online support operations to optimize efficiency and effectiveness. 8. Stay updated on industry trends and technologies to continuously improve our online support services.

Requirements: 1. Bachelor's degree in Business Administration, Marketing, or related field. 2. Proven experience in online customer support management. 3. Strong attention to detail and excellent communication skills. 4. Emotional intelligence and the ability to empathize with customers. 5. Experience with CRM software and online support tools. 6. Ability to work independently and manage multiple tasks simultaneously. 7. Strong problem-solving skills and a proactive attitude.

Benefits: - Dental insurance - Profit sharing - Relocation allowance

Working Environment: At Lennar, we value autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and inclusive work environment where creativity and innovation are encouraged.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Lennar is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.