Online Support Specialist

As an Online Support Specialist at CVS Health in Abu Dhabi, you will be responsible for providing exceptional customer support through various online channels. You will be the first point of contact for customers seeking assistance with their online orders, account inquiries, and technical issues. Your role will be crucial in ensuring a seamless and positive online shopping experience for our valued customers.

Responsibilities: - Respond to customer inquiries and provide timely and accurate solutions - Troubleshoot technical issues related to the online platform and escalate complex problems to the appropriate team - Assist customers with navigating the website, placing orders, and processing returns or exchanges - Monitor online reviews and feedback to identify areas for improvement and take proactive steps to address customer concerns - Collaborate with cross-functional teams to implement new features and enhancements to the online platform - Maintain knowledge of product offerings, promotions, and policies to effectively assist customers

Requirements: - 2 years of experience in customer service or online support roles - Strong communication skills and the ability to empathize with customers - Adaptable and resilient mindset to handle challenging customer interactions - Excellent time management skills to prioritize tasks effectively - Innovative problem-solving skills to find creative solutions for customer issues

Benefits: - Company-provided equipment for remote work - Company transportation for commuting to the office or events - Travel and spending expenses covered for work-related activities

Working Environment: At CVS Health, we value autonomy and trust our employees to excel in their roles. You will have the freedom to make decisions and drive positive outcomes for our customers. We believe in fostering a collaborative and supportive work environment where every team member is empowered to contribute their unique skills and talents.

Equal Opportunity Statement: CVS Health is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate differences and encourage applicants of all backgrounds to apply for this position. We do not discriminate based on race, color, religion, gender, sexual orientation, age, disability, or any other protected category.

Deadline to Apply: July 4, 2024

If you are a motivated and customer-focused individual with a passion for providing top-notch online support, we encourage you to apply for this part-time Online Support Specialist position with CVS Health in Abu Dhabi. Join us in making a difference in the lives of our customers and shaping the future of healthcare.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.