Online Support Specialist

Job Description:

Morgan Stanley is seeking a part-time Online Support Specialist to join our team in Dubai. As an Associate Level position, the ideal candidate will have at least 3 years of experience in a similar role. The Online Support Specialist will be responsible for providing assistance to customers through various online platforms, ensuring that their queries are addressed in a timely and satisfactory manner.

Responsibilities: - Respond to customer inquiries and provide technical support through online communication channels such as email, chat, and social media. - Troubleshoot technical issues and escalate complex problems to the appropriate department. - Maintain a high level of customer satisfaction by resolving issues efficiently and effectively. - Create and update support documentation for common technical problems. - Collaborate with internal teams to improve the overall customer experience. - Stay up-to-date with the latest trends and developments in online customer support.

Requirements: - Adaptability: Ability to quickly adjust to changing situations and customer needs. - Energetic: Enthusiastic and motivated to provide outstanding customer service. - Time Management: Ability to prioritize tasks and manage workload effectively. - Presentation Skills: Ability to communicate clearly and professionally with customers. - Minimum of 3 years of experience in online customer support or a related field.

Benefits: - Paid Time Off (PTO) - Training and professional development opportunities - Paid sick leave - A supportive and inclusive working environment that promotes equality and fairness for all employees.

Deadline to apply: July 7, 2024

Equal Opportunity Statement: Morgan Stanley is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We celebrate diversity and encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.