Online Web Chat Associate

As an Online Web Chat Associate at Expedia, you will be responsible for providing excellent customer service through online chat support. You will assist customers with inquiries, bookings, and resolving any issues they may have during their online experience. This role requires strong communication skills, attention to detail, and the ability to multitask efficiently.

Responsibilities: 1. Engage with customers through online chat to provide assistance with bookings, reservations, and any other inquiries. 2. Resolve customer issues in a timely and professional manner to ensure customer satisfaction. 3. Collaborate with other team members to improve processes and enhance the customer experience. 4. Utilize analytical skills to track and monitor customer interactions and identify trends for improvement. 5. Stay up-to-date on product knowledge and industry trends to provide accurate information to customers. 6. Maintain a positive attitude and uphold the company's values in all interactions with customers.

Requirements: 1. Strong written communication skills with a focus on grammar and spelling. 2. Ability to work effectively in a fast-paced environment and meet deadlines. 3. Resilient and reliable with a positive attitude towards customer service. 4. Innovative mindset with the ability to make decisions independently. 5. Comfortable with using technology and online systems for customer support. 6. Previous experience in customer service or hospitality is a plus, but not required.

Benefits: - Travel and spending expenses for company-related activities. - Paid Time Off (PTO) for part-time employees. - Remote work flexibility for a better work-life balance.

Working environment: At Expedia, we value data-driven decisions and strategic initiatives. As an Online Web Chat Associate, you will have the opportunity to leverage data to inform your decisions and drive improvements in the customer experience.

Deadline to apply: May 1, 2024

Equal opportunity statement: Expedia is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.