Online Web Chat Associate

Job Description: We are looking for a resilient and driven Online Web Chat Associate to join our team at Williams. As an Associate Level role, you will be responsible for handling online web chat interactions with customers and providing excellent customer service.

Responsibilities: - Engage with customers through online web chat to answer queries, provide information, and assist with problem-solving - Ensure timely responses to customer inquiries and maintain a high level of customer satisfaction - Escalate any unresolved issues to the appropriate departments for further assistance - Utilize strategic planning to identify trends and opportunities to improve customer experience - Collaborate with team members to share insights and best practices for handling online web chat interactions - Adhere to company guidelines and policies for online communication with customers

Requirements: - Minimum of 2 years of experience in customer service or online chat support - Strong problem-solving skills to effectively address customer inquiries and concerns - Excellent written communication skills and attention to detail - Ability to work independently and as part of a team in a fast-paced environment - Ability to think creatively and strategically to provide effective solutions to customer issues - Proficiency in using online chat platforms and customer service software

Benefits: - Life insurance coverage - Profit sharing opportunities - Remote work flexibility

Working Environment: At Williams, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Join our team and be part of a collaborative and supportive work environment where your contributions are valued.

Deadline to Apply: June 3, 2024

Equal Opportunity Statement: Williams is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We welcome applicants from all backgrounds and encourage diversity in the workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.