Remote Support Associate

As a Remote Support Associate at Philip Morris International in Dubai, you will play a crucial role in providing exceptional customer support and assistance to our clients. This part-time position at the Associate level requires a minimum of 4 years of relevant experience in a similar role. We are looking for self-motivated and resilient individuals who possess excellent time management and innovation skills.

Responsibilities: 1. Provide remote technical support to clients via phone, email, and chat. 2. Troubleshoot and resolve technical issues related to our products and services. 3. Collaborate with cross-functional teams to escalate and resolve complex issues. 4. Document customer interactions and resolutions accurately in our CRM system. 5. Identify opportunities for process improvements and efficiency enhancements. 6. Stay up-to-date on product knowledge and industry trends to provide the best support possible.

Requirements: 1. 4+ years of experience in a customer support or technical support role. 2. Excellent communication skills and ability to effectively convey technical information to non-technical clients. 3. Strong problem-solving skills and ability to think strategically. 4. Proficiency in using customer support software and tools. 5. Bachelor's degree in a related field is preferred. 6. Motivated to provide exceptional customer service and drive results. 7. Resilient in handling challenging situations and managing customer expectations. 8. Strong time management skills and ability to prioritize tasks effectively. 9. Innovative mindset and willingness to adapt to changing technologies.

Benefits: 1. Company-provided equipment for remote work. 2. Training and professional development opportunities to enhance your skills. 3. Retirement plan benefits to support your financial future.

Working Environment: At Philip Morris International, we strive to pursue excellence in every endeavor and set a high standard for achievement. You will be part of a dynamic team that values collaboration, innovation, and continuous improvement.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: Philip Morris International is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.