Support Manager

Job Description:

We are seeking a talented and experienced Support Manager to join our team at Principal Financial in Dubai. As a Support Manager, you will be responsible for providing guidance and support to team members, ensuring the smooth operation of the department, and driving the achievement of team goals.

Responsibilities: - Lead and manage a team of support staff, providing coaching, training, and guidance as needed. - Develop and implement strategies to enhance the efficiency and effectiveness of the support team. - Coordinate with other departments to ensure seamless communication and collaboration. - Oversee the resolution of customer issues and complaints in a timely and professional manner. - Monitor performance metrics and provide regular reports to senior management. - Identify areas for improvement and implement solutions to enhance team performance. - Maintain a strong focus on customer satisfaction and strive to exceed expectations.

Requirements: - Bachelor's degree in a related field. - Minimum of 8 years of experience in a similar role. - Strong leadership skills with the ability to motivate and inspire a team. - Excellent communication and interpersonal skills. - Resourceful and passionate about delivering exceptional customer service. - Solid time management and organizational skills. - Ability to work well in a team environment. - Experience in the financial industry is a plus.

Benefits: - Paid sick leave - Paid Time Off (PTO) - Life insurance - Competitive salary

Working Environment: At Principal Financial, we believe in building strong connections and treating colleagues like an extended family. We foster a supportive and collaborative work environment where everyone's contributions are valued.

Equal Opportunity Statement: Principal Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.