Support Manager

Job description:

BB&T Corp. is seeking a part-time Support Manager to join our team in Dubai, AE. The ideal candidate will be at a mid-to-senior level with at least 8 years of experience in a similar role. As a Support Manager, you will be responsible for overseeing the day-to-day support operations of our company, ensuring that our clients receive the highest level of service possible.

Responsibilities: - Manage a team of support staff to ensure timely and efficient resolution of client issues - Develop and implement strategies to improve the overall support process - Monitor support metrics and KPIs to identify areas for improvement - Train and onboard new support team members - Act as a liaison between clients and other departments within the company - Handle escalated client issues and provide solutions in a timely manner - Collaborate with other managers to ensure a seamless customer experience

Requirements: - 8+ years of experience in a support management role - Resourceful and dedicated personality traits - Strong negotiation and teamwork skills - Excellent verbal and written communication skills - Proven track record of successfully managing a support team - Bachelor's degree in business or a related field (preferred)

Benefits: - Training & professional development opportunities - Visa sponsorship for qualified candidates - Company equipment provided - Competitive salary and benefits package

Working environment: At BB&T Corp., we thrive in an energetic and rapidly evolving work setting. Our team is dedicated to delivering top-notch support to our clients and working together to achieve success.

Deadline to apply: May 1, 2024

Equal opportunity statement: BB&T Corp. is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.