Support Manager

Job Description:

Flydubai is seeking a talented and experienced Support Manager to join our team in Abu Dhabi. As a Support Manager, you will be responsible for overseeing the support team and ensuring the smooth operation of our customer service department.

Responsibilities: - Manage and lead the support team, ensuring they are motivated and achieving their KPIs - Develop processes and procedures to improve efficiency and effectiveness of the support department - Monitor customer feedback and address any issues or concerns in a timely manner - Collaborate with other departments to ensure a seamless customer experience - Analyze support metrics and reports to identify areas for improvement - Train and mentor team members to enhance their skills and knowledge - Develop and implement strategies to increase customer satisfaction and loyalty - Handle escalated customer complaints and resolutions - Stay up-to-date on industry trends and best practices in customer support

Requirements: - 8+ years of experience in a customer service or support role - Strong leadership and management skills - Excellent communication and interpersonal abilities - Passionate and motivated with a strong sense of accountability - Strong analytical skills and ability to problem-solve effectively - Excellent time management and organizational skills - Bachelor's degree in business administration or a related field is preferred

Benefits: - Disability insurance - Dental insurance - Joining Bonus

Working Environment: Join Flydubai and be part of a company that pioneers change and sets industry benchmarks. We offer a dynamic and challenging work environment where you can grow and develop your skills.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement: Flydubai is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.