Support Manager

Job Description:

We are seeking a passionate and driven Support Manager to join our team at Fidelity National Information Services in Abu Dhabi. As a Support Manager, you will be responsible for overseeing the day-to-day operations of our support team and ensuring exceptional customer service to our clients.

Responsibilities: - Manage and lead a team of support specialists to provide timely and effective support to clients - Develop and implement support processes and procedures to improve efficiency and customer satisfaction - Resolve escalated customer issues and complaints in a professional and timely manner - Monitor key performance indicators (KPIs) to track the effectiveness of the support team and make necessary improvements - Collaborate with other departments to improve overall customer experience and service delivery - Provide regular updates and reports to senior management on support team performance and customer feedback

Requirements: - Bachelor's degree in a related field - Minimum of 6 years of experience in a customer support or client services role - Strong communication and problem-solving skills - Ability to work well under pressure and prioritize tasks effectively - Previous experience managing a team is preferred - Knowledge of the financial services industry is a plus

Personality Traits: - Passionate about providing excellent customer service - Driven to succeed and continually improve processes

Soft Skills: - Excellent communication skills - Strong problem-solving abilities

Benefits: - Company transportation - Disability insurance - Visa sponsorship

Working Environment: At Fidelity National Information Services, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and collaborative work environment where all team members can thrive and grow.

Equal Opportunity Statement: Fidelity National Information Services is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to diversity and inclusion in all aspects of our business.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.