Support Manager - Work from home

Job Description:

W.W. Grainger is seeking a dedicated and independent Support Manager to work from home in Abu Dhabi, AE. As a key member of our team, you will be responsible for providing exceptional support to our customers and team members.

Responsibilities: 1. Manage and oversee a team of support specialists to ensure high-quality customer service 2. Develop and implement support processes and procedures to streamline operations and improve efficiencies 3. Monitor and analyze customer feedback to identify areas for improvement and implement solutions 4. Provide support and guidance to team members to help them achieve their goals 5. Collaborate with other departments to ensure seamless communication and coordination 6. Handle escalated customer issues efficiently and effectively 7. Prepare regular reports and presentations to senior management on support team performance 8. Make strategic decisions to improve support services and drive customer satisfaction 9. Stay up-to-date on industry trends and best practices in customer support

Requirements: 1. 5 years of experience in a customer support or service role 2. Strong presentation and decision-making skills 3. Ability to work independently and lead a team effectively 4. Excellent communication and interpersonal skills 5. Proficiency in Microsoft Office and other relevant software 6. Bachelor’s degree in a relevant field preferred

Benefits: - Relocation allowance for eligible candidates - Profit sharing opportunities - Company equipment provided for remote work

Working Environment: At W.W. Grainger, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation, collaboration, and a strong work ethic.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement: W.W. Grainger is an equal opportunity employer and we are committed to creating a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.