Support Manager - Work from home

Job Description:

Biogen is seeking a dedicated and passionate Support Manager to work remotely from Dubai. The Support Manager will be responsible for overseeing the day-to-day operations of our support team, ensuring that all customer queries and issues are addressed in a timely and efficient manner.

Responsibilities: - Manage a team of support staff, providing guidance and support as needed - Monitor and analyze customer support performance metrics, identifying areas for improvement - Develop and implement strategies to improve customer satisfaction and retention - Handle escalated customer issues and provide resolutions in a professional and efficient manner - Work closely with other departments to ensure a seamless customer experience - Stay current on industry trends and best practices in customer support - Conduct regular performance evaluations and provide feedback to team members - Collaborate with the HR department to recruit, train, and onboard new support staff - Maintain a positive and productive work environment for the support team

Requirements: - 8 years of experience in a customer support role, with at least 3 years in a managerial or supervisory position - Strong leadership and communication skills - Exceptional problem-solving abilities - Proficiency in Microsoft Office and customer support software - Bachelor's degree in Business Administration or a related field is preferred

Personality traits: Passionate, dedicated Soft skills: Research, decision-making

Benefits: - Remote work flexibility - Gym membership - Disability insurance

Working Environment: Continuously learn and adapt to stay ahead in a rapidly changing world.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Biogen is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.