Remote Support Officer

Job Description:

Eli Lilly is seeking a motivated and resourceful Remote Support Officer to join our team in Dubai on a part-time basis. As an Associate Level professional with at least 3 years of experience in a similar role, the successful candidate will be responsible for providing remote support to customers and stakeholders.

Responsibilities: 1. Provide excellent remote support to customers, addressing their queries and concerns in a timely and professional manner. 2. Troubleshoot technical issues remotely, guiding customers through solutions effectively. 3. Collaborate with internal teams to escalate complex issues and ensure timely resolution. 4. Utilize negotiation skills to manage customer expectations and deliver optimal solutions. 5. Conduct presentations to educate customers on product features and benefits. 6. Maintain accurate records of customer interactions and follow-up activities. 7. Stay current on product updates and industry trends to provide informed support to customers. 8. Work towards exceeding customer expectations and delivering delight in every interaction.

Requirements: 1. At least 3 years of experience in a similar role. 2. Strong motivation and resourcefulness to handle challenging situations. 3. Excellent negotiation and presentation skills. 4. Ability to work effectively in a remote setting and collaborate with virtual teams. 5. Strong communication and problem-solving skills. 6. Flexibility to work part-time hours as needed. 7. Bachelors degree in a related field is preferred.

Benefits: - Employee discounts on products - Relocation allowance for eligible candidates - Paid overtime for extra hours worked

Working Environment: At Eli Lilly, our focus is on exceeding customer expectations and delivering delight in every interaction. We foster a supportive and collaborative environment where employees can thrive and grow in their careers.

Deadline to Apply: May 16, 2024

Equal Opportunity Statement: Eli Lilly is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.