Remote Support Officer

Job Description:

We are looking for a Remote Support Officer to join our team at Etisalat in Dubai. As a part-time Associate Level position, you will be responsible for providing remote technical support to our customers. The ideal candidate will have at least 2 years of experience in a similar role and possess a driven and energetic personality.

Responsibilities: - Provide remote technical support to customers regarding any issues they may encounter with our products and services - Ensure timely resolution of customer queries and complaints - Collaborate with other team members to escalate and resolve complex technical issues - Document all support interactions and resolutions accurately in our CRM system - Assist in testing new products and services before they are launched to ensure quality and functionality - Continuously improve technical knowledge and skills to provide the best support possible - Work closely with other departments to provide feedback on customer support trends and suggest improvements

Requirements: - 2 years of experience in a similar technical support role - Driven and energetic personality - Strong teamwork and project management skills - Excellent communication skills, both written and verbal - Ability to work independently and efficiently in a remote environment - Knowledge of technical systems and troubleshooting techniques - Bachelor's degree in a related field is preferred

Benefits: - Paid sick leave - Free food - Joining Bonus

Working Environment: At Etisalat, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where every team member feels valued and respected. We encourage teamwork, collaboration, and continuous learning to help our employees grow and succeed.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Etisalat is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and have equal opportunities for growth and advancement.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.