Support Representative

Job Description:

As a Support Representative at FirstEnergy in Abu Dhabi, you will be responsible for providing exceptional customer support to our clients. Your main duties will include handling customer inquiries, resolving issues in a timely manner, and ensuring customer satisfaction. Additionally, you will be responsible for maintaining accurate records of customer interactions and updating our database accordingly.

Responsibilities: - Effectively communicate with customers to understand their needs and provide appropriate solutions - Respond to customer inquiries via phone, email, and chat in a professional and courteous manner - Identify and escalate priority issues to the appropriate team members - Follow up with customers to ensure their issues are resolved and their needs are met - Collaborate with other team members to improve customer service processes and procedures - Stay up-to-date on company products and services to provide accurate information to customers

Requirements: - 4 years of experience in a customer service or support role - Excellent communication skills, both verbal and written - Ability to work independently and make decisions under pressure - Dedication to providing exceptional customer service - Strong problem-solving skills and a proactive approach to finding solutions - Innovative mindset and adaptability to new challenges

Personality Traits: - Dedicated to customer satisfaction and building strong relationships - Independent thinker who can work autonomously - Ability to thrive in a fast-paced and dynamic environment

Soft Skills: - Innovation to come up with creative solutions to customer issues - Adaptability to changing customer needs and market trends

Benefits: - Visa sponsorship for eligible candidates - Retirement plan options - Travel opportunities for training and conferences

Working Environment: At FirstEnergy, we value building strong connections and treating colleagues like an extended family. You will be part of a supportive team that encourages collaboration and growth.

Deadline to Apply: May 24, 2024

Equal Opportunity Statement: FirstEnergy is an equal opportunity employer and we welcome applicants from all backgrounds to apply for this position. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.