AED5,508 - 7,345 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
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Job Description:
Air Products & Chemicals is seeking a skilled Support Specialist to join our team on a part-time basis, working from home in Dubai, AE. The ideal candidate will have at least 4 years of experience in a similar role and possess a driven and resourceful personality. Soft skills such as strategic planning and leadership are highly valued in this position.
Responsibilities: 1. Provide technical support and troubleshooting assistance to customers via phone, email, and live chat. 2. Collaborate with cross-functional teams to ensure timely and accurate resolution of customer issues. 3. Document and track customer interactions, feedback, and resolutions in the CRM system. 4. Assist in the development and implementation of support processes and procedures. 5. Contribute to the continuous improvement of the support function by providing feedback and suggestions for enhancement. 6. Stay up-to-date on product updates and changes to effectively assist customers with their inquiries.
Requirements: 1. Bachelor's degree in a related field or equivalent work experience. 2. Proven experience in a customer support role, preferably in a technical environment. 3. Strong communication skills and the ability to effectively convey technical information to non-technical users. 4. Detail-oriented with excellent problem-solving abilities. 5. Ability to work independently and prioritize tasks effectively. 6. Proficiency in MS Office and CRM software.
Benefits: 1. Relocation allowance for eligible employees. 2. Free food provided during work hours. 3. Disability insurance coverage.
Working Environment: At Air Products & Chemicals, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is dedicated to fostering a collaborative and supportive work environment where employees can thrive and grow in their careers.
Equal Opportunity Statement: Air Products & Chemicals is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any protected characteristics.
How to apply:
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