Web Chat Assistant - Work from home

Frontier Communications is seeking a highly adaptable and energetic Web Chat Assistant to join our team. This part-time, entry-level position allows you to work from home, providing support to our customers in Dubai, AE.

Responsibilities: - Respond to customer inquiries through web chat in a timely and professional manner - Provide product information, troubleshoot issues, and resolve customer complaints - Document all interactions accurately in the system - Upsell products and services when appropriate - Collaborate with other team members to ensure a seamless customer experience

Requirements: - Strong communication skills and ability to present information clearly - Excellent negotiation skills to handle customer concerns effectively - Ability to work independently and prioritize tasks - Must be comfortable using technology and able to learn new systems quickly - No prior experience required, but a willingness to learn and grow in the role

Personality traits: - Adaptable: Able to handle changes in a fast-paced environment - Energetic: Enthusiastic about providing top-notch customer service

Soft skills: - Presentation: Able to communicate information effectively through written chat - Negotiation: Skilled in resolving conflicts and finding solutions that benefit both the customer and the company

Benefits: - Travel opportunities to attend conferences and training events - Free accommodation for team members who excel in their role - Dental insurance coverage for all employees

Working environment: At Frontier Communications, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. Our team members are encouraged to pursue personal growth and development to enhance their skills and contribute to the company's success.

Deadline to apply: June 12, 2024

Equal opportunity statement: Frontier Communications is an equal opportunity employer and we welcome applicants from all backgrounds. We believe in creating a diverse and inclusive work environment where everyone has the opportunity to succeed.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.