Web Chat Associate

Job Description: Community Health Systems is seeking a motivated and detail-oriented Web Chat Associate to join our team in Abu Dhabi. As a Web Chat Associate, you will be responsible for providing exceptional customer service and support through online chat platforms. This part-time position offers a unique opportunity to engage with customers in a virtual setting and make a positive impact on their overall experience.

Responsibilities: - Engage with customers through web chat to provide support, answer questions, and resolve issues in a timely manner. - Utilize active listening skills to understand customer needs and preferences, and provide personalized solutions. - Maintain accurate records of all interactions and follow up as needed to ensure customer satisfaction. - Collaborate with team members to share best practices and enhance the overall customer experience. - Stay up-to-date on product knowledge, company policies, and industry trends to provide accurate information to customers.

Requirements: - Minimum of 4 years of experience in customer service or a related field. - Strong communication skills and the ability to multitask in a fast-paced environment. - Driven and hardworking personality traits with a passion for exceeding customer expectations. - Analytical thinking and creativity to problem-solve and adapt to varying customer needs. - Proficiency in Microsoft Office Suite and experience with online chat platforms preferred. - High school diploma or equivalent required; additional certifications in customer service a plus.

Benefits: - Company transportation provided for part-time employees. - Vision insurance coverage for eligible employees. - Opportunities for training and professional development to enhance skills and advancement within the company.

Working Environment: At Community Health Systems, we prioritize exceeding customer expectations and delivering delight in every interaction. Our team values collaboration, innovation, and a commitment to providing the highest level of service to our customers.

Deadline to Apply: July 12, 2024

Equal Opportunity Statement: Community Health Systems is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.