AED6,977 - 9,915 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
Job Description:
Alphabet is seeking a Remote Web Chat Manager to join our team in Abu Dhabi. This part-time position is ideal for a candidate with 6 years of experience in a similar role, at a mid-to-senior level, who is passionate and hardworking. As the Remote Web Chat Manager, you will be responsible for overseeing our web chat platform, providing exceptional customer service to our online customers.
Responsibilities: - Manage a team of remote customer service representatives who handle web chat inquiries - Ensure timely and accurate responses to customer inquiries - Monitor chat interactions to ensure quality and compliance with company policies - Analyze chat data to identify trends and areas for improvement - Develop and implement strategies to optimize the web chat experience for customers - Collaborate with cross-functional teams to address customer issues and improve processes - Provide training and mentorship to team members to enhance their skills and performance - Stay up-to-date on industry trends and best practices in web chat management
Requirements: - 6 years of experience in a customer service or web chat management role - Strong communication skills, with a focus on active listening and empathy - Attention to detail and the ability to multitask in a fast-paced environment - Proficiency in web chat platforms and customer service software - Experience in team management and coaching - Bachelor's degree in a related field preferred
Personality traits: - Passionate about providing excellent customer service - Hardworking and dedicated to achieving results
Soft skills: - Excellent communication skills - Strong attention to detail
Benefits: - Employee discounts - Relocation allowance - Paid overtime
Working environment: At Alphabet, we encourage autonomy and independence, trusting our employees to excel in their roles. Our team values collaboration and innovation, creating a dynamic and supportive work environment.
Deadline to apply: July 12, 2024
Equal Opportunity Statement: Alphabet is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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