Web Chat Manager - Work from home

We are looking for a talented Web Chat Manager to join our team at Dubai Festival City. This is a part-time position that allows you to work from the comfort of your own home. As a Web Chat Manager, you will be responsible for overseeing and managing the web chat platform for our company.

Responsibilities: - Manage and supervise a team of web chat representatives - Monitor and respond to customer inquiries in a timely and professional manner - Develop and implement strategies to improve the efficiency and effectiveness of the web chat platform - Analyze data and trends to make informed decisions about the web chat platform - Train and onboard new web chat representatives - Collaborate with other departments to ensure a seamless web chat experience for customers

Requirements: - At least 6 years of experience in a similar role - Strong communication and interpersonal skills - Resilient and hardworking attitude - Ability to think creatively and innovate - Strong negotiation skills - Experience working in a fast-paced environment - Knowledge of web chat platforms and technologies

Personality traits: resilient, hardworking Soft skills: negotiation, innovation

In addition to a competitive salary, we offer a retirement plan, joining bonus, and paid sick leave. We promote work-life balance and prioritize employee well-being.

Deadline to apply: June 12, 2024

Equal opportunity statement: Dubai Festival City is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, or sexual orientation.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.