Web Chat Representative - Work from home

Job Description:

Ross Stores is seeking a highly motivated and customer-focused individual to join our team as a Web Chat Representative, working from home. As a part-time associate level position, the Web Chat Representative will be responsible for providing excellent customer service and support through online chat channels. This position requires a minimum of 2 years of experience in a similar role.

Responsibilities: - Engage with customers via web chat to provide assistance, answer inquiries, and resolve issues in a timely manner - Utilize analytical skills to understand customer needs and provide personalized solutions - Manage multiple chat conversations simultaneously while maintaining a high level of accuracy - Collaborate with cross-functional teams to ensure consistent and efficient customer interactions - Utilize time management skills to prioritize incoming chats based on urgency and complexity - Stay updated on product knowledge and company policies to provide accurate information to customers - Follow company guidelines to ensure data security and customer privacy - Meet or exceed performance metrics related to chat response times, customer satisfaction, and resolution rates - Provide feedback and suggestions for process improvements to enhance the customer experience

Requirements: - Independent and confident personality traits - Strong analytical skills and ability to think critically - Excellent time management and organizational skills - Ability to work effectively in a remote environment - Experience in customer service or sales preferred - Proficiency in using chat platforms and customer support software - Excellent written communication skills - High school diploma or equivalent required - Must have a reliable internet connection and personal computer

Benefits: - Paid Time Off (PTO) - Paid overtime - Remote work flexibility

Working Environment: At Ross Stores, we offer a high-energy workplace focused on delivering impactful results. As a Web Chat Representative, you will have the opportunity to work independently and make a difference in the customer experience.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Ross Stores is an equal opportunity employer and is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.