Support Manager - Remote Work

UnitedHealth Group is currently seeking a Support Manager for remote work in Abu Dhabi, UAE. As a Support Manager, you will be responsible for overseeing a team of remote support staff to ensure the efficient and effective delivery of support services to clients. This is a part-time position at a mid-to-senior level, requiring at least 6 years of experience in a similar role.

Responsibilities: 1. Lead and mentor a team of remote support staff to provide exceptional customer service to clients. 2. Develop and implement support processes and procedures to improve efficiency and effectiveness. 3. Monitor team performance and provide feedback and coaching to ensure high levels of productivity and quality. 4. Collaborate with other departments to identify and address client needs and concerns. 5. Analyze support data and trends to identify areas for improvement and implement solutions. 6. Communicate regularly with clients to gather feedback and ensure satisfaction with support services. 7. Assist in recruiting, training, and onboarding new support staff as needed. 8. Handle escalated support issues and provide resolution in a timely manner.

Requirements: 1. Energetic and driven personality traits. 2. Strong teamwork and adaptability skills. 3. Proven experience in a support management role. 4. Excellent communication and interpersonal skills. 5. Ability to work independently and manage multiple priorities. 6. Proficiency in remote communication tools and software. 7. Experience in the healthcare industry is a plus.

Benefits: - Company transportation - Paid overtime - Disability insurance

Working Environment: At UnitedHealth Group, we are committed to environmental responsibility and sustainable practices. Our remote work policies are designed to minimize our impact on the environment while providing a flexible and supportive work environment for our employees.

Deadline to Apply: 2024-05-15

Equal Opportunity Statement: UnitedHealth Group is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.