Web Chat Manager - Remote Work

Job Description:

Principal Financial is seeking a skilled Web Chat Manager to join our team on a remote part-time basis. As a Web Chat Manager, you will be responsible for overseeing and managing all aspects of our web chat platform to ensure optimal customer service and engagement.

Responsibilities: - Develop and implement strategies to optimize the web chat platform for customer engagement and satisfaction - Monitor and respond to customer inquiries and feedback through the web chat system in a timely and professional manner - Collaborate with various teams within the company to ensure seamless integration of web chat services - Analyze data and metrics to track the performance of the web chat platform and make recommendations for improvement - Train and support team members who are responsible for managing the web chat system - Stay up-to-date on industry trends and best practices to continuously improve the web chat platform - Ensure compliance with company policies and procedures related to web chat management - Handle escalated customer issues and provide solutions to ensure customer satisfaction

Requirements: - 8 years of experience in web chat management or a related field - Strong project management skills and ability to multitask effectively - Excellent communication and interpersonal skills - Ability to work independently and remotely - Hardworking and energetic personality traits - Creativity and the ability to think outside the box - Proficiency in Microsoft Office and web chat software - Bachelor's degree in Marketing, Communications, or a related field preferred

Benefits: - Paid sick leave - Profit sharing opportunities - Travel opportunities

Working Environment: At Principal Financial, we strive for excellence and uphold high standards in all endeavors. Our team is committed to delivering exceptional customer service and creating a positive work environment for all employees.

Equal Opportunity Statement: Principal Financial is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We encourage all qualified candidates to apply.

Deadline to apply: May 7, 2024.

If you meet the requirements and are looking for a challenging and rewarding opportunity as a Web Chat Manager, we encourage you to apply and join our dynamic team at Principal Financial.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.