Web Chat Manager - Remote Work

Job Description: State Farm Insurance Cos. is looking for a driven and energetic Web Chat Manager to join our remote team in Abu Dhabi, UAE. As a Web Chat Manager, you will be responsible for overseeing and managing all aspects of our web chat operations to ensure optimal customer service and satisfaction.

Responsibilities: 1. Monitor and manage web chat communications with customers to provide timely and accurate responses. 2. Train and coach web chat agents on best practices for customer service and communication. 3. Develop and implement strategies to improve web chat performance and efficiency. 4. Analyze web chat data and metrics to identify trends and opportunities for improvement. 5. Collaborate with other departments to ensure seamless integration of web chat services with overall company operations. 6. Handle escalated customer issues and complaints with professionalism and empathy. 7. Stay up to date on industry trends and best practices for web chat customer service.

Requirements: 1. Bachelor's degree in a relevant field. 2. Minimum of 5 years of experience in customer service or web chat management. 3. Strong communication and negotiation skills. 4. Adaptability to fast-paced and changing environments. 5. Ability to work independently and remotely. 6. Proficiency in Microsoft Office and web chat software. 7. Strong attention to detail and organizational skills.

Personality traits: 1. Driven 2. Energetic

Soft skills: 1. Negotiation 2. Adaptability

Benefits: 1. Free accommodation 2. Travel and spending expenses 3. Paid overtime

Working environment: At State Farm Insurance Cos., we strive to inject a sense of joy and vibrancy into the work environment. We believe that happy employees are productive employees, and we encourage a positive and supportive atmosphere for all team members.

Deadline to apply: May 22, 2024

Equal Opportunity Statement: State Farm Insurance Cos. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.