Web Chat Officer - Remote Work

Job Description:

Emirates Flight Catering is seeking a responsible and independent Web Chat Officer to join our remote team in Dubai. As a part-time Associate Level position, the Web Chat Officer will be responsible for managing live chat communications with customers on our website. This role requires at least 2 years of experience in customer service or a related field.

Responsibilities: - Engage with customers in real-time through web chat to provide assistance, answer questions, and resolve issues promptly and professionally. - Maintain a positive and helpful attitude while communicating with customers, ensuring a high level of customer satisfaction. - Collaborate with other team members to escalate complex issues or feedback to the appropriate department for resolution. - Keep detailed records of customer interactions and outcomes for reporting and analysis purposes. - Stay up-to-date on product offerings, promotions, and company policies to provide accurate information to customers. - Adhere to company policies and procedures to ensure a consistent and high-quality customer experience.

Requirements: - 2+ years of experience in customer service or a related field. - Reliable and independent with the ability to work remotely and manage tasks effectively. - Strong people management skills with the ability to handle challenging customer situations with professionalism. - Excellent communication skills, both written and verbal. - Comfortable using technology and web-based chat platforms. - Ability to work part-time hours, including evenings and weekends.

Benefits: - Free food provided during shifts. - Travel opportunities for top performers. - Medical coverage for eligible employees.

Working Environment: Emirates Flight Catering is committed to upholding the highest standards of ethical conduct and integrity in all aspects of our business operations. The Web Chat Officer is expected to represent these values in their interactions with customers and colleagues.

Equal Opportunity Statement: Emirates Flight Catering is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We welcome applicants from all backgrounds and are committed to creating a diverse and inclusive work environment.

Deadline to Apply: July 22, 2024

If you meet the requirements and are looking for a rewarding opportunity to work remotely with a prestigious company in the aviation industry, we encourage you to apply for the Web Chat Officer position at Emirates Flight Catering.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.