Restaurant Experience Coordinator - Part-Time

About noon:

noon.com is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering regional talent and businesses to meet the full range of consumers' online needs.

noon operates without boundaries; we are aggressively and voraciously ambitious. Starting in 2017 with noon.com, the region's homegrown e-commerce platform and leading online shopping destination, noon is now a digital ecosystem of products and services - noon, noon Daily, noon Food, NowNow, SIVVI, noon VIP, and noon Pay.

We are creating the Middle East's local digital champion and are looking for world-class talent to join our team.

What you'll do:

• Maintain customer's orders, and taking the needed actions to deliver it in time
• Respond efficiently and accurately to customers, providing possible solutions, and ensuring that customers feel supported and valued.
• Follow communication procedures, guidelines and policies and suggest improvement to team leaders.
• Serve as the first point of contact for any restaurant order related issue
• Demonstrate an understanding of restaurant requirements to be able to service accurately and effectively.
• Address restaurants needs or issues and providing helpful solutions to their problems
• Liaise with other departments CS(customer service, OMT(Order management tool) concerns
• Act as a positive representative of the company and its brand in the marketplace
• Actively support different tasks when needed

What you'll need:

• Bachelor's degree in Business Administration or a similar field
• 1+ years of experience in a similar position
• Ability to understand customer's requests and follow through to resolutions.
• Ability to manage multiple customer queries simultaneously.
• Demonstrate conflict resolution skills and take ownership in resolving customer's needs and escalating when necessary.
• Demonstrate team-player attitude and flexibility to assist team members in completing tasks during high workload seasons.
• Ability to adapt to changes in the work environment.
• Self-motivated and willing to learn and progress
• Be organized, detailed, action-oriented and self-disciplined.
• Self-starter. Flexible in dealing with customers and restaurants
• Fluency in English. Arabic language skills are an advantage

Who will excel

We're looking for candidates who thrive in a fast-paced, dynamic start-up environment. We're searching for problem solvers, people who operate with a bias for action and have a deep understanding of the importance of resourcefulness over reliance.

Candor is our only default. Demanding unequivocal high standards should be non-negotiable because quality matters. We want people who are radically candid, cohorts who commit to settling for nothing but the best - in hiring, in accepting work from colleagues, and in your own work.

Ours is not an easy mission, but it is a meaningful one. Every hire must actively raise the bar of talent in the company to help us reach our vision.

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