Client Service Associate - Remote Work

Job Description:

Xcel Energy is seeking a dedicated and detail-oriented Client Service Associate to join our team in Dubai for remote work. As a Client Service Associate, you will be responsible for effectively communicating with clients, managing client accounts, and providing exceptional customer service remotely.

Responsibilities: - Communicate with clients via phone, email, and video calls to address their inquiries and concerns - Manage client accounts, including updating client information and processing account transactions - Provide excellent customer service by resolving client issues and ensuring client satisfaction - Collaborate with the sales team to identify potential opportunities for upselling and cross-selling to existing clients - Conduct research and analysis on industry trends to better serve clients and provide relevant information - Maintain accurate records of client interactions and transactions in the company database - Work closely with other team members to ensure a seamless client experience - Adhere to company policies and procedures to maintain a high level of professionalism and confidentiality

Requirements: - Bachelor's degree in Business Administration or a related field - 2+ years of experience in client services or a similar role - Strong communication skills and the ability to build rapport with clients - Adaptability and resourcefulness to thrive in a remote work environment - Excellent analytical skills to assess client needs and provide relevant solutions - Proficiency in Microsoft Office Suite and CRM software - Ability to work independently and as part of a team - Strong organizational skills with attention to detail

Personality traits: adaptable, resourceful Soft skills: analysis, adaptability

Benefits: - Company equipment provided for remote work - Vision insurance - Medical coverage

Working Environment: At Xcel Energy, we strive to cultivate a sense of ownership and responsibility at every level of the organization. Our team is encouraged to take initiative, collaborate, and continuously improve in a supportive and inclusive work environment.

Deadline to apply: July 4, 2024

Equal Opportunity Statement: Xcel Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.