Network Operations Centre Operator

Job Timing – Shifts (24X7)

Job Description:

The NOC Lead owns the NOC service to oversee complex network components and are responsible for network management.

Responsibilities:

• Regular Meetings with Clients to ensure and Delivery obligations are being met (‘what’ we deliver) Proactively monitor backbone network and IT landscape and address issues that may arise.
• Troubleshoot network outages and escalate as needed.
• Adhere to defined quality guidelines for customer communication.
• Review processes and recommend changes to improve the overall effectiveness/efficiencies.
• Carry out other work as directed by senior members of the team.
• Escalate issues to Supervisors/Managers/Tier2 & 3 level Network Engineers/other groups by following established SOPs.
• Update the internal knowledge base with new solutions for support.
• Comply with the organization’s conventional guidelines, policies, and processes.
• Monitor breaches of service level agreements (SLAs).
• Update the departments, teams or third-party providers on events progress.
• Aid team members by applying technical knowledge of operations and systems using server,
• PCs, telephones, and emails.
• Diagnose Issues within the IT landscape.
• Continuously monitor systems through various tools.
• Track all Issues.
• Report Incidents.
• Generate reports as required.
• Maintain internal communication and escalation matrix.
• Add monitors to web monitoring tools and network monitoring tools.
• Apply system updates to Windows systems utilized by the DCC monitoring solutions.
• Update and maintain all internal documents and trackers.
• Participate in war rooms for issue resolution.
• Join requested meetings.

Qualification:

• ITIL Certified
• Customer and Team-focused attitude
• Flexible work approach, based on the job requirements.