Remote Customer Success Representative

Job Description:

As a Remote Customer Success Representative at Genuine Parts, you will play a crucial role in ensuring the satisfaction and success of our customers. You will be responsible for building strong relationships with customers, addressing their needs and concerns, and ensuring they have a positive experience with our products and services. Your primary goal will be to increase customer retention and loyalty through excellent customer service and proactive communication.

Responsibilities: - Engage with customers via phone, email, and chat to provide assistance and support - Understand customer needs and recommend solutions or products that meet those needs - Follow up with customers to ensure their issues have been resolved and they are satisfied with the outcome - Collaborate with sales and marketing teams to drive customer engagement and retention - Monitor customer feedback and identify areas for improvement in products or services - Provide feedback to the product development team based on customer insights - Maintain accurate records of customer interactions and transactions - Meet or exceed customer satisfaction goals and key performance indicators

Requirements: - 4 years of experience in a customer service or customer success role - Excellent communication skills, both verbal and written - Strong problem-solving skills and the ability to think critically - Ability to work independently and adapt to changing priorities - Excellent planning and decision-making skills - Proficiency in CRM software and other customer service tools - Bachelor's degree in business, marketing, or a related field is preferred

Personality Traits: - Adaptable: Able to work in a fast-paced environment and adjust to changing circumstances - Independent: Can work effectively without close supervision and take initiative when needed

Benefits: - Company equipment provided for remote work - Profit sharing incentives - Dental insurance coverage

Working Environment: At Genuine Parts, we believe in fostering an entrepreneurial atmosphere, even within an established organization. We encourage creativity, innovation, and collaboration among our employees to drive the success of our company.

Equal Opportunity Statement: Genuine Parts is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to Apply: July 3, 2024

Note: This is a part-time position with the potential for full-time hours based on performance and business needs.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.