142828 - Program Manager

Program Manager

Location: London, UK
Length: 7 Months
Start Date: ASAP
Rate: £360 per day (Inside IR35)

Key job responsibilities
• Relentlessly advocate for Shippers and strive to simplify and improve their experience
• Be a SME for the SWA EU Onboarding processes and a key point of escalation for onboarding experience
• Identify short and long-term improvements to our customer acquisition workflow and build business cases to invest in scalable solutions.
• Write Shipper Communication content and work closely with Marketing team to get approvals.
• Lead process improvement workstreams to improve lead-to-launch conversion rate and time-to-launch across the pipeline.
• Drive program objectives – operationalize launch plans by ensuring stakeholders are aligned to program details and business requirements,
manage implementation activities across large group of stakeholders and develop and execute launch plans of new products and processes.
• Scale services, tools, and processes that will enable the business’ growth in volume, complexity, and geographic dispersion while still
maintaining a high bar for the customer experience.
• Develop clear and thorough program/process launch announcements for impacted internal and external stakeholders, including program
announcement, FAQs, and program resource guides.

Qualifications & Experience
Basic qualifications
• Experience using data and metrics to determine and drive improvements
• Experience creating content for customers
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree in management, business administration, economics, marketing Preferred qualifications
• Experience in Account Management
• Experience with Digital Marketing
• Experience leading process improvements
• Experience working cross functionally with tech and non-tech teams