1st Line Helpdesk Support

Company : Pure Resourcing Solutions

Job Description - 1st Line Helpdesk Support

1st Line Helpdesk Support – Education Sector

Location: Chelmsford Job Type: Full Time - Temporary

We are currently seeking an immediately available 1st Line Helpdesk Support Technician to join a dedicated IT team within a thriving school setting.

Key Responsibilities:

Provide first-line technical support to staff and students, resolving IT issues efficiently via phone, email, or in-person.
Log, track, and manage IT support tickets, ensuring timely resolution and escalation where necessary.
Assist in the maintenance and troubleshooting of hardware, software, and network-related problems.
Set up and configure new user accounts, devices, and software applications.
Support AV equipment, printers, and other essential school IT resources.
Deliver excellent customer service and maintain clear communication with end users.

Essential Skills & Experience:

Previous experience in a 1st Line IT support role or strong IT knowledge with a passion for troubleshooting.
Familiarity with Windows OS, Microsoft 365, and basic networking concepts.
Ability to diagnose and resolve technical issues efficiently.
Excellent communication and interpersonal skills.
A proactive and customer-focused approach to IT support.

Desirable:

Experience working within an educational environment.
Knowledge of safeguarding and data security best practices in schools.
Relevant IT certifications (e.g., CompTIA, ITIL, Microsoft certifications) are a plus.

This is an excellent opportunity for an individual looking to gain valuable experience in an IT support role within the education sector. If you have a problem-solving mindset and enjoy working in a team-oriented environment, we would love to hear from you!

To apply or find out more, please get in touch today!

Original job 1st Line Helpdesk Support posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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1st Line Helpdesk Support

Job Description - 1st Line Helpdesk Support

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