1st/2nd Line Support

1st / 2nd Line Support Engineer

Great long-term opportunity to join a well-established team, supporting IT operations for a leading organisation with technology at the heart of its services.

• Up to £135.00 per day
• Inside IR35
• 3-year contract
• Stonehouse, Gloucestershire - On-site role
• To apply, please call Chris Hopley on , or email

Based on-site in Stonehouse, you'll be part of a collaborative and skilled IT team, delivering essential support and keeping the business running smoothly day-to-day.

What you will be doing?

• Providing 1st and 2nd line technical support to users across the organisation
• Logging and resolving incidents and service requests via ServiceNow
• Supporting users both remotely and on-site, ensuring minimal downtime
• Managing routine task-based support, device setups, password resets, and basic troubleshooting
• Working to defined SLAs and escalating where necessary

We need you to have...

• Solid experience in a 1st / 2nd line support role
• Familiarity with ServiceNow or similar ITSM tools
• Confidence with Windows operating systems and general IT troubleshooting
• A proactive, customer-focused attitude and clear communication skills

To be considered…

Please either apply by clicking online or emailing me directly to . For further information please call me on . I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable please leave a message and either myself or one of my colleagues will respond. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.