1st-2nd Line Support Engineer Enhanced DBS

My client based in East London are looking for a 1st-2nd line IT Support Engineer for an intial 6 week contract based fully on site 5 days a week paying £20-23PH inside of IR35

You will be working in a busy team of which you will be providing specialist IT Support on a 1st line, 2nd line and face to face basis when required.

You will

-Aassist in the day-to day maintenance of the organisations network by completing 1st and 2nd line support tickets on PC's, Thin clients,Whiteboards/Smartboards, Printers, Apple Macs, IP telephones and physical infrastructure.
- To be responsible for logging incident tickets, managing one's own incidents to completion, ensuring users are kept informed of progress and reassigning or escalating tickets to senior staff where necessary.
-To support all printing and copying devices and assist with toner and consumable changing.
-To support and administer Office 365 for staff and students.
-To support college telephony systems, including wired IP Phones, Wi-Fi and Smart Phones.
-To support staff and students with their use of College Wi-Fi networks.
-o ensure all network patching to wall sockets and switch cabinets is completed neatly, following guidelines and best practice.
-To investigate and troubleshoot issues with PC or Mac software and hardware, following troubleshooting steps using logging tools, ensuring issues are thoroughly investigated and resolved.
-To assist with the deployment and management of software on PC's and macs using SCCM or Jamf Pro.
-To provide cover for the IT service Desk and other Systems Engineers where necessary.

You must have experience with

-Windows & MAC OS support

-Windows 10, Office 365,

-VMware Vsphere, Vmware Horizon

-Powershell, SCCM

-TCP/IP

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.