2025-0105 Specialized VDI Engineering Support NS BELGIUM - 22 Jul RELAUNCH

• Deadline Date: Tuesday 22 July 2025
• Location: Braine-l'Alleud, BELGIUM
• Required Start Date: 25 August 2025

Deadline Date: Tuesday 22 July 2025

Requirement: Specialized VDI Engineering Support

Location: Braine-l’Alleud, BELGIUM
OR The Hague, NLD
OR Ramstein, DEU
OR Bydgoszcz, POL
OR Stavanger, NOR

Full Time On-Site: Yes

Time On-Site: 100%

Not To Exceed: 2025 BASE: NTE 65,790 EUR (17 sprints, NTE/ sprint 3,870 EUR)
2026, 2027 and 2028 Options

Period of Performance: 2025 BASE: 25 August 2025

Required Security Clearance: NATO SECRET

Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:

1. Current National or NATO SECRET clearance
2. Nationality of one of the NATO member countries
3. Current work visa for the specific location if applying for an in-country position

Any applications that do NOT meet all the above – and do not CLEARLY show these on the CV - will be deleted.

Purpose:
The NATO Communications and Information Agency (further referred to as “Purchaser”) is seeking for support by a qualified Service provider in the field of specialized VDI (Virtual Desktop Infrastructure) Engineering services (further referred to as the Service) focused on architecture, design, implementation, integration and upgrade of VDI commercial technologies augmenting the capabilities of the Purchaser.

Objectives:
With this SoW, the Purchaser aims to achieve the following objectives:

• Leverage industry expertise and best practices in installation, configuration, monitoring, optimisation and daily operation of commercial off the shelf (COTS) technologies and software, namely Omnissa Horizon.
• Ensure healthy and functional end user computing environment providing to the end users devices that are compliant with the security and functional requirements.
• Improve the fault tolerance and disaster recovery of the IT systems thus enhancing the overall business continuity.
• Improve the maturity of the IT Operations by standardizing and optimizing activities, creating and documenting procedures.

To achieve these objectives, the Purchaser is looking for specialized VDI Engineering support services. The Purchaser works in an agile way with specific activities and tasks delivered in sprints. It is up to the Service Provider to define the number of individuals delivering the services, taking into account the constrains mentioned in section 8.

Requirements:

• Three years experience with Group Policy Management (GPOs): Assisting in the creation, modification, and maintenance of Group Policies to enforce settings across user devices.
• Three years experience with Application COTS Troubleshooting: Ability to diagnose issues related to COTS applications, proficiency in installing and configuring, integration with exiting system, ensuring seamless operations. Ability to diagnose latency, connectivity, and application performance issues
• Three years experience with Windows Server troubleshooting: Problem solving, strong knowledge of windows 10 & 11 OS, Diagnose and resolve technical issues, support software and hardware related problems. Deep understanding of Windows Server (2016/2019/2022)
• Seven years experience with VMware AppVolume: Management and deployment of AppVolumes, troubleshooting, and updates. Strong skills in VMware vSphere / ESXi
• Seven years experience with VMware Horizon: Setup, configuration, and management of Horizon VDI environments.
• Three years experience with VMware vSphere: Managing virtual machines, ESXi hosts, and vCenter operations.
• Two years experience with VMware DEM/UEM: User environment management, personalization, and policy enforcement. Expertise in FSLogix, Citrix Profile Management, and UEM
• Two years experience FSLogix: Profile management, troubleshooting logon issues, and optimization.
• Three years experience with Master Image (VDI-MDT): Creating, maintaining, and optimizing VDI master images using MDT.
• Three years experience with Optimization / Monitoring / Performance: Performance tuning, monitoring VDI environments, proactive troubleshooting. Experience automating VDI provisioning, patching, and user management. Experience optimizing IOPS, latency, and deduplication for VDI performance. Strong grasp of protocols (RDP, PCoIP, Blast Extreme, ICA)
• Two years experience with PowerShell: Create, document, implement and troubleshoot scripts written in PowerShell. Proficiency in PowerShell, Python, Bash, or Ansible for automation
• Experience with one or several of the following technologies / products: App Volumes, ThinApp, App-V, MSIX App Attach. Familiarity with vRealize Operations (vROps), LoginVSI or ControlUp.